Terms and Conditions
1. In these terms and conditions, unless the context otherwise requires: "We" or "Company" or "TME Gold" means [TME Recycling Ltd t/a TME Gold] "You" or "Customer" means the person entering into an agreement with us for the sale of precious metals. These terms and conditions together with those described on the Company's website shall be binding on the customer of TME Gold and shall insure in the benefit of TME Gold and TME Gold's successors and assigns.
2. These terms and conditions shall be governed by the laws of England and Wales. No failure of TME Gold to exercise or enforce any right or provision of these terms and conditions will not be deemed as a waiver of such right or provision. If you would like a copy of the information on our website, please call our customer service team on 0845 519 2724.
3. All property sent to TME Gold by you other than by Royal Mail must be by a carrier that employs a system whereby your shipment can be traced. All items shipped to us are at your risk. If you believe your gold jewellery or other property is worth more than £500 we recommend that you insure your shipment for more at your own expense using any carrier you choose.
4. TME Gold reserves the right to reject delivery of any package which appears to be damaged, opened, or tampered with. Any such item will be returned to you via Royal Mail without any liability to TME Gold.
5. In no event or circumstance will TME Gold be liable to any third parties or insurance carriers, nor will TME Gold be liable for any consequential or indirect loss. In no event shall TME Gold be liable for any damages from the loss or destruction of property in its possession for any reason, including negligence greater in value than 33% of its scrap metal wholesale value, valued by TME Gold.
6. You have read, understood and agreed to TME Gold terms and conditions and that if we are unsuccessful in contacting you for more than three consecutive working days we reserve the right to process your property (and make payment) without further reference to you and that once processed, the property cannot be recovered. Furthermore once you have agreed with TME Gold valuation and asked for payment this is an irrevocable transaction binding both you and TME Gold.
7. TME Gold does not purchase any material that does not contain precious metals. These items can be returned to you at your expense.
8. TME Gold will pay you for the precious metal content ONLY of your material and please remove any gemstones prior to shipping your material in the Gold Kit. TME Gold will not be held responsible for loss or damaged gem stones contained in jewellery that is sent to us for valuation additionally by sending us your jewellery you accept that the process of determining a value can involve several destructive tests and/or placing certain acids on the gold, silver or platinum and this can leave permanent staining and/or deep scratches.
9. Once your items have been received by TME Gold they will be assayed with acids to determine a valuation based on that day's precious metal markets. We will try and make contact with you the same day by the preferred method of communication you indicate to on you TME Gold. Once you have accepted the valuation a cheque or money transfer will be sent out to you within 24 hours of your acceptance.
10. If you decide not to accept our valuation your goods, it is at the discretion of the directors of TME Gold whether to pay for the goods to be returned or not. TME Gold will return your goods (5 days) from when you declined the offer. In the event that TME Gold pays for the goods to be returned, TME Gold will insure the item for no more than the amount offered by TME Gold regardless of what it was insured for when mailed by the customer to TME Gold. Unless TME Gold is otherwise notified by the customer in written form (email or fax) prior to the return of the shipment and the customer agrees to pay for any extra insurance TME Gold shall, in its sole discretion, choose the return carrier, insurance and receipt verification method for each transaction. Please note that the testing process can leave a residual mark on your gold item(s). In the event that TME Gold choose not to pay for the goods to be returned, TME Gold will return your goods (5days) from when your funds clear the TME Gold bank account.
11. TME Gold will purchase gold with a minimum weight of 15 grams per pack. In the event that TME Gold receive a Gold Kit below this weight threshold, TME Gold reserve the right to reduce the offer price. The customer does not need to accept this offer, but it is reduced to take into consideration the costs of receiving items below 15grams.
12. TME Gold administration hours of business are Monday to Friday, 9am until 6pm. We are not open on Saturday, Sundays or UK Bank Holidays. If your material arrives or your acceptance falls within the last two hours of any working day your contact call or payment will be made/processed on the next business day following the weekend or Bank Holiday.
13. You warrant to TME Gold that you have: (a) Good and marketable title to the property you send in; and (b) Full authority to sell and transfer said property; and that (c) Said property is sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; and that (d) Said property is not from, or the result of, illegal activity in this country or any other country; and that (e) You are at least Eighteen (18) years of age; and that (f) Any transaction initiated by you will not cause TME Gold to be in violation of any anti-money laundering, anti-terrorism, or other applicable law of the UK, or any country; and that (g) You are the actual legal owner of any and all property offered to be sold to TME Gold (TME Gold may, but shall not be required to, ask you to provide documentation or other proof of such ownership) and you are acting on your own behalf.
14. You agree to indemnify and hold harmless TME Gold against any and all liability, claims, suits, losses, costs and legal fees (paid in advance) caused by, arising out of, or resulting from any breach or claimed breach of these terms and conditions, including claims brought by third parties.
15. TME Gold will purchase both None UK gold and unhallmarked gold. Due to the circulation of illegal counterfeit gold TME Gold must conduct a melt and assay to validate the gold content of None UK gold and unhallmarked gold. This process takes 3 - 4 working days. To reflect this process and protect TME Gold the payment terms with Non-UK gold or unhallmarked 18 carat and above gold is a 5 day post dated cheque.
16. The TME Gold gold calculator is a marketing tool. The prices quoted in the calculator are for guidance purposes only. It does not constitute a formal offer. An offer price may vary in either an up or downward direction. This is due to a change in the gold price on any given day. While we attempt to maintain the accuracy of this service, no liability is accepted for any errors or omissions.
17. Whilst every effort is made to ensure that the information displayed on this website is accurate and complete, no warranty or representation of satisfactory quality or fitness for a particular purpose is given. This website is strictly copyright and reproduction of the whole or part of it in any form is prohibited without written permission.
18. TME Gold reserve the right to change these terms and conditions. Check our website for the latest terms and conditions.
By filling out our registration form, you confirm that you meet all of the above criteria and therefore accept the terms of sale. If you have any questions relating to your gold sale please do not hesitate to contact us.
